NetWorthy Systems Blog

T-Mobile to Sidekick Users: Microsoft Lost Your Data!

If you use T-Mobile and a SideKick for your mobile access, this announcement comes as no surprise to you. If you don't, then read on.

Apparently, all of the data for Sidekick users is stored "in the cloud" and not locally on the phone. What this means is that your data resides on a server somewhere in cyberspace. If the server crashes, your mobile data (contacts, emails, etc.) is gone.

Which is exactly what happened to T-Mobile Sidekick users last week. The kicker is that T-mobile is blaming Microsoft (in a subtle way) for the data loss. Apparently, T-mobile's data cloud is managed by Danger, a company purchased by Microsoft last year. The company was performing update maintenance to the systems, which caused a crash. And guess what? No usable backup! The information is gone forever. T-Mobile initially issued an initial message of hope Saturday, but then changed their mind and let its customers know their information is gone forever. They are offering a free months data service to affected customers, but that seems like too little, too late in my opinion.

How can this happen to a huge company you ask? Simple. We see it every day at Networthy Systems with small and large companies. A backup program is turned on, and everybody assumes it is working properly. Backups are not managed, or monitored. Test restores are never performed to make sure that backup you have is actually usable.

If you run a small business, or even a large business, you need a third party to monitor your networks for various issues, including this one. Most businesses never recover from catastrophic data loss, and end up going out of business. If the person/group responsible for your IT needs is not regularly monitoring and TESTING your backups routinely, you are a ticking timebomb.

To Your Success,

Tim

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Monday, January 20 2020

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